Problem with accessing PubMed MyNCBI off-campus

[Pamela Herring]

Hello,

Users are receiving an SSL error with the MyNCBI feature of PubMed when you log in from off-campus through EZproxy. Please see attached PowerPoint presentation for screenshots of the process and the error messages the user receives.

The EZproxy stanza from OCLC says "The MyNCBI feature in PubMed uses https which requires that SSL configuration has been performed on your EZproxy server." I know we have this configured. This appears to be the same issue happening with ClinicalKey, the only difference is when you try to click through to MyNCBI it won't let you access the feature at all. The connection is totally refused. At least with ClinicalKey you could access it after clicking through the error message. Is there any way we can get access to this feature through EZ Proxy off-campus?

Is anyone else having this problem?

Thanks,
Pammy

Pamela Herring, MLIS
Electronic Resources Librarian
University of Central Florida
College of Medicine
Harriet F. Ginsburg Health Sciences Library
6850 Lake Nona Blvd.
Orlando, FL 32827
407-266-1436 (office)
407-266-1449 (fax)
***@ucf.edu<mailto:***@ucf.edu>
www.med.ucf.edu/library<http://www.med.ucf.edu/library>


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You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Brian A Helstien]

Pamela,
This is the exact error/sequence that we had here at USC about a week ago. It was caused by PubMed. Check your message file and see if you've any of these messages;


2014-10-02 00:03:57 UUconnect remote host www.ncbi.nlm.nih.gov<http://www.ncbi.nlm.nih.gov> considered down in DoTranslate

2014-10-02 00:07:40 UUconnect remote host www.ncbi.nlm.nih.gov<http://www.ncbi.nlm.nih.gov> considered down in DoTranslate

I just checked and we are currently working properly, so it likely is not the identical issue. The only other thing I can think of is the stanza at OCLC has two find/replace statements below my signature block. Make sure they're in your stanza.

Brian A. Helstien, SISD, MLS,
Director, Special Technologies Initiatives,
Library IT, University Libraries, x06913
University of Southern California, [phone]
Los Angeles, California, 90089 ***@usc.edu<mailto:***@usc.edu>
Information is independent of media or format

Find 'https://' + window.location.hostname
Replace 'https://^swww.ncbi.nlm.nih.gov^'
Find 'https://' + window.location.host +
Replace 'https://^swww.ncbi.nlm.nih.gov^'

From: Pamela Herring [mailto:***@ucf.edu]
Sent: Wednesday, October 08, 2014 1:56 PM
To: EZProxy discussion list
Cc: Deedra Walton
Subject: [ezproxy] Problem with accessing PubMed MyNCBI off-campus

Hello,

Users are receiving an SSL error with the MyNCBI feature of PubMed when you log in from off-campus through EZproxy. Please see attached PowerPoint presentation for screenshots of the process and the error messages the user receives.

The EZproxy stanza from OCLC says "The MyNCBI feature in PubMed uses https which requires that SSL configuration has been performed on your EZproxy server." I know we have this configured. This appears to be the same issue happening with ClinicalKey, the only difference is when you try to click through to MyNCBI it won't let you access the feature at all. The connection is totally refused. At least with ClinicalKey you could access it after clicking through the error message. Is there any way we can get access to this feature through EZ Proxy off-campus?

Is anyone else having this problem?

Thanks,
Pammy

Pamela Herring, MLIS
Electronic Resources Librarian
University of Central Florida
College of Medicine
Harriet F. Ginsburg Health Sciences Library
6850 Lake Nona Blvd.
Orlando, FL 32827
407-266-1436 (office)
407-266-1449 (fax)
***@ucf.edu<mailto:***@ucf.edu>
www.med.ucf.edu/library<http://www.med.ucf.edu/library>


You are currently subscribed to ezproxy as: ***@usc.edu<mailto:***@usc.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Pamela Herring]

Hi Brian,

I checked our message file and it has that message but the most recent date on them is April 2014.

The find/replace statements are already in the stanza. Do you have any other suggestions?

Thank you for your assistance.

Sincerely,
Pammy

Pamela Herring, MLIS
Electronic Resources Librarian
University of Central Florida
College of Medicine
Harriet F. Ginsburg Health Sciences Library
6850 Lake Nona Blvd.
Orlando, FL 32827
407-266-1436 (office)
407-266-1449 (fax)
***@ucf.edu<mailto:***@ucf.edu>
www.med.ucf.edu/library<http://www.med.ucf.edu/library>

From: Brian A Helstien [mailto:***@usc.edu]
Sent: Wednesday, October 08, 2014 5:52 PM
To: EZProxy discussion list
Cc: Deedra Walton
Subject: RE:[ezproxy] Problem with accessing PubMed MyNCBI off-campus

Pamela,
This is the exact error/sequence that we had here at USC about a week ago. It was caused by PubMed. Check your message file and see if you've any of these messages;


2014-10-02 00:03:57 UUconnect remote host www.ncbi.nlm.nih.gov<http://www.ncbi.nlm.nih.gov> considered down in DoTranslate

2014-10-02 00:07:40 UUconnect remote host www.ncbi.nlm.nih.gov<http://www.ncbi.nlm.nih.gov> considered down in DoTranslate

I just checked and we are currently working properly, so it likely is not the identical issue. The only other thing I can think of is the stanza at OCLC has two find/replace statements below my signature block. Make sure they're in your stanza.

Brian A. Helstien, SISD, MLS,
Director, Special Technologies Initiatives,
Library IT, University Libraries, x06913
University of Southern California, [phone]
Los Angeles, California, 90089 ***@usc.edu<mailto:***@usc.edu>
Information is independent of media or format

Find 'https://' + window.location.hostname
Replace 'https://^swww.ncbi.nlm.nih.gov^'
Find 'https://' + window.location.host +
Replace 'https://^swww.ncbi.nlm.nih.gov^'

From: Pamela Herring [mailto:***@ucf.edu]
Sent: Wednesday, October 08, 2014 1:56 PM
To: EZProxy discussion list
Cc: Deedra Walton
Subject: [ezproxy] Problem with accessing PubMed MyNCBI off-campus

Hello,

Users are receiving an SSL error with the MyNCBI feature of PubMed when you log in from off-campus through EZproxy. Please see attached PowerPoint presentation for screenshots of the process and the error messages the user receives.

The EZproxy stanza from OCLC says "The MyNCBI feature in PubMed uses https which requires that SSL configuration has been performed on your EZproxy server." I know we have this configured. This appears to be the same issue happening with ClinicalKey, the only difference is when you try to click through to MyNCBI it won't let you access the feature at all. The connection is totally refused. At least with ClinicalKey you could access it after clicking through the error message. Is there any way we can get access to this feature through EZ Proxy off-campus?

Is anyone else having this problem?

Thanks,
Pammy

Pamela Herring, MLIS
Electronic Resources Librarian
University of Central Florida
College of Medicine
Harriet F. Ginsburg Health Sciences Library
6850 Lake Nona Blvd.
Orlando, FL 32827
407-266-1436 (office)
407-266-1449 (fax)
***@ucf.edu<mailto:***@ucf.edu>
www.med.ucf.edu/library<http://www.med.ucf.edu/library>


You are currently subscribed to ezproxy as: ***@usc.edu<mailto:***@usc.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@ucf.edu<mailto:***@ucf.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Brian A Helstien]

Pamela,
Sometimes I find these sorts of problems clear up with a server reboot. Are you running locally or hosted?

Brian A. Helstien, SISD, MLS,
Director, Special Technologies Initiatives,
Library IT, University Libraries, x06913
University of Southern California, [phone]
Los Angeles, California, 90089 ***@usc.edu<mailto:***@usc.edu>
Information is independent of media or format

From: Pamela Herring <***@ucf.edu<mailto:***@ucf.edu>>
Reply-To: "***@ls.suny.edu<mailto:***@ls.suny.edu>" <***@ls.suny.edu<mailto:***@ls.suny.edu>>
Date: Thursday, October 9, 2014 at 6:52 AM
To: "***@ls.suny.edu<mailto:***@ls.suny.edu>" <***@ls.suny.edu<mailto:***@ls.suny.edu>>
Cc: Deedra Walton <***@ucf.edu<mailto:***@ucf.edu>>
Subject: RE:[ezproxy] Problem with accessing PubMed MyNCBI off-campus

Hi Brian,

I checked our message file and it has that message but the most recent date on them is April 2014.

The find/replace statements are already in the stanza. Do you have any other suggestions?

Thank you for your assistance.

Sincerely,
Pammy

Pamela Herring, MLIS
Electronic Resources Librarian
University of Central Florida
College of Medicine
Harriet F. Ginsburg Health Sciences Library
6850 Lake Nona Blvd.
Orlando, FL 32827
407-266-1436 (office)
407-266-1449 (fax)
***@ucf.edu<mailto:***@ucf.edu>
www.med.ucf.edu/library<http://www.med.ucf.edu/library>

From: Brian A Helstien [mailto:***@usc.edu]
Sent: Wednesday, October 08, 2014 5:52 PM
To: EZProxy discussion list
Cc: Deedra Walton
Subject: RE:[ezproxy] Problem with accessing PubMed MyNCBI off-campus

Pamela,
This is the exact error/sequence that we had here at USC about a week ago. It was caused by PubMed. Check your message file and see if you've any of these messages;


2014-10-02 00:03:57 UUconnect remote host www.ncbi.nlm.nih.gov<http://www.ncbi.nlm.nih.gov> considered down in DoTranslate

2014-10-02 00:07:40 UUconnect remote host www.ncbi.nlm.nih.gov<http://www.ncbi.nlm.nih.gov> considered down in DoTranslate

I just checked and we are currently working properly, so it likely is not the identical issue. The only other thing I can think of is the stanza at OCLC has two find/replace statements below my signature block. Make sure they're in your stanza.

Brian A. Helstien, SISD, MLS,
Director, Special Technologies Initiatives,
Library IT, University Libraries, x06913
University of Southern California, [phone]
Los Angeles, California, 90089 ***@usc.edu<mailto:***@usc.edu>
Information is independent of media or format

Find 'https://' + window.location.hostname
Replace 'https://^swww.ncbi.nlm.nih.gov^'
Find 'https://' + window.location.host +
Replace 'https://^swww.ncbi.nlm.nih.gov^'

From: Pamela Herring [mailto:***@ucf.edu]
Sent: Wednesday, October 08, 2014 1:56 PM
To: EZProxy discussion list
Cc: Deedra Walton
Subject: [ezproxy] Problem with accessing PubMed MyNCBI off-campus

Hello,

Users are receivingan SSL error with the MyNCBI feature of PubMed when you log in from off-campus through EZproxy. Please see attached PowerPoint presentation for screenshots of the process and the error messages the user receives.

The EZproxy stanza from OCLC says "The MyNCBI feature in PubMed uses https which requires that SSL configuration has been performed on your EZproxy server." I know we have this configured. This appears to be the same issue happening with ClinicalKey, the only difference is when you try to click through to MyNCBI it won't let you access the feature at all. The connection is totally refused. At least with ClinicalKey you could access it after clicking through the error message. Is there any way we can get access to this feature through EZ Proxy off-campus?

Is anyone else having this problem?

Thanks,
Pammy

Pamela Herring, MLIS
Electronic Resources Librarian
University of Central Florida
College of Medicine
Harriet F. Ginsburg Health Sciences Library
6850 Lake Nona Blvd.
Orlando, FL 32827
407-266-1436 (office)
407-266-1449 (fax)
***@ucf.edu<mailto:***@ucf.edu>
www.med.ucf.edu/library<http://www.med.ucf.edu/library>


You are currently subscribed to ezproxy as: ***@usc.edu<mailto:***@usc.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@ucf.edu<mailto:***@ucf.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@usc.edu<mailto:***@usc.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu