Chrome "No data received"

[Paul Stainthorp]

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Graham, Stephen]

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Paul Stainthorp]

Hi Stephen.

It appears not to be specific to a resource. For the record, the URL that caused the problem with the last user who reported it here was:

http://{our_ezproxy_domain}/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live

Paul

From: Graham, Stephen [mailto:***@herts.ac.uk]
Sent: 23 September 2014 14:50
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Dominic Benson]

Hello Paul,

Not had any reports here. I just gave a couple of resources a go with Chrome. Seem okay (on campus, with auth forced). The only issue I can think of recently is the download functionality not working at ScienceDirect since Quosa was dropped. Haven't cracked that yet.

Kind regards,

Dom Benson
E-resources Librarian | T [phone] | e-***@brunel.ac.uk<mailto:e-***@brunel.ac.uk> | www.brunel.ac.uk/library<http://www.brunel.ac.uk/library>

Brunel University London
Library
Bannerman Centre, Brunel University London, Uxbridge, UB8 3PH, UK

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@brunel.ac.uk<mailto:***@brunel.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>



---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Alex Birchall]

Hi Paul,

Not getting that problem here using your link with our EZProxy. I accessed from off-campus with Chrome version 37.0.2062.120m

Alex

Alex Birchall
Library Systems Manager
Middlesex University
The Sheppard Library
The Burroughs
London NW4 4BT

Tel: [phone]
Mob: [phone]

[cid:***@01CFD744.7F611310]

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 15:28
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Stephen.

It appears not to be specific to a resource. For the record, the URL that caused the problem with the last user who reported it here was:

http://{our_ezproxy_domain}/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live<http://%7bour_ezproxy_domain%7d/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live>

Paul

From: Graham, Stephen [mailto:***@herts.ac.uk]
Sent: 23 September 2014 14:50
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@mdx.ac.uk<mailto:***@mdx.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>



---------------------------------------------------------------------------


Please note that Middlesex University's preferred way of receiving all correspondence is via email in line with our Environmental Policy. All incoming post to Middlesex University is opened and scanned by our digital document handler, CDS, and then emailed to the recipient.

If you do not want your correspondence to Middlesex University processed in this way please email the recipient directly. Parcels, couriered items and recorded delivery items will not be opened or scanned by CDS. There are items which are "exceptions" which will be opened by CDS but will not be scanned a full list of these can be obtained by contacting the University.


---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Graham, Stephen]

Hi Paul - it works OK for me, and there seems to be a lot of generic stuff on the web about this problem. Can you replicate the problem yourself in Chrome? Have you tried running the "Live http headers" Chrome extension to see if this sheds any light on what is happening?

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 15:28
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Stephen.

It appears not to be specific to a resource. For the record, the URL that caused the problem with the last user who reported it here was:

http://{our_ezproxy_domain}/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live<http://%7bour_ezproxy_domain%7d/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live>

Paul

From: Graham, Stephen [mailto:***@herts.ac.uk]
Sent: 23 September 2014 14:50
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Kerr, William ([e-mail])]

Paul,

Have the users tried a different browser to see if it is just Chrome that is giving them problems?

Bill

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: Tuesday, September 23, 2014 7:28 AM
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Stephen.

It appears not to be specific to a resource. For the record, the URL that caused the problem with the last user who reported it here was:

http://{our_ezproxy_domain}/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live<http://%7bour_ezproxy_domain%7d/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live>

Paul

From: Graham, Stephen [mailto:***@herts.ac.uk]
Sent: 23 September 2014 14:50
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@uidaho.edu<mailto:***@uidaho.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Paul Stainthorp]

Thanks all.

Yes, when the users switch to an alternative browser (either IE or Firefox) the problem disappears, so it seems to be specific to Chrome.

Haven't been able to reproduce the issue locally (yet). It is only certain users; I suspect it is a firewall or specific network issue for individual users.

Paul



From: Kerr, William (***@uidaho.edu) [mailto:***@uidaho.edu]
Sent: 23 September 2014 16:23
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Paul,

Have the users tried a different browser to see if it is just Chrome that is giving them problems?

Bill

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: Tuesday, September 23, 2014 7:28 AM
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Stephen.

It appears not to be specific to a resource. For the record, the URL that caused the problem with the last user who reported it here was:

http://{our_ezproxy_domain}/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live<http://%7bour_ezproxy_domain%7d/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live>

Paul

From: Graham, Stephen [mailto:***@herts.ac.uk]
Sent: 23 September 2014 14:50
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@uidaho.edu<mailto:***@uidaho.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Klein, Stephen]

I've seen similar issues with private browsing/incognito or no cookies saved mode. 'Liberalize' settings and see if resolved.

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: Tuesday, September 23, 2014 11:42 AM
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Thanks all.

Yes, when the users switch to an alternative browser (either IE or Firefox) the problem disappears, so it seems to be specific to Chrome.

Haven't been able to reproduce the issue locally (yet). It is only certain users; I suspect it is a firewall or specific network issue for individual users.

Paul


From: Kerr, William (***@uidaho.edu<mailto:***@uidaho.edu>) [mailto:***@uidaho.edu]
Sent: 23 September 2014 16:23
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Paul,

Have the users tried a different browser to see if it is just Chrome that is giving them problems?

Bill

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: Tuesday, September 23, 2014 7:28 AM
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Stephen.

It appears not to be specific to a resource. For the record, the URL that caused the problem with the last user who reported it here was:

http://{our_ezproxy_domain}/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live<http://%7bour_ezproxy_domain%7d/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live>

Paul

From: Graham, Stephen [mailto:***@herts.ac.uk]
Sent: 23 September 2014 14:50
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@uidaho.edu<mailto:***@uidaho.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@gc.cuny.edu<mailto:***@gc.cuny.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Brian A Helstien]

Paul,
Closest I've had reported appears to be resolved by going to settings, searching cookies, selecting Content Settings and then "All cookies and site data." With that open, search your proxy (e.g., for us, it would be libproxy.usc.edu) and remove all. See if that resolves the problem.

Brian A. Helstien, SISD, MLS,
Director, Special Technologies Initiatives,
Library IT, University Libraries, x06913
University of Southern California, [phone]
Los Angeles, California, 90089 ***@usc.edu<mailto:***@usc.edu>
Information is independent of media or format

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: Tuesday, September 23, 2014 7:28 AM
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Stephen.

It appears not to be specific to a resource. For the record, the URL that caused the problem with the last user who reported it here was:

http://{our_ezproxy_domain}/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live<http://%7bour_ezproxy_domain%7d/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=11477253&site=ehost-live>

Paul

From: Graham, Stephen [mailto:***@herts.ac.uk]
Sent: 23 September 2014 14:50
To: EZProxy discussion list
Cc: Elif Varol
Subject: RE:[ezproxy] Chrome "No data received"

Hi Paul - we haven't seen this. What service is it? We might also subscribe to it, and can test it via Google to see if we get a similar result.

Stephen

From: Paul Stainthorp [mailto:***@lincoln.ac.uk]
Sent: 23 September 2014 14:36
To: EZProxy discussion list
Cc: Elif Varol
Subject: [ezproxy] Chrome "No data received"

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@herts.ac.uk<mailto:***@herts.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@usc.edu<mailto:***@usc.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Andrew Anderson]

It’s probably a variant of this:

http://www.copernica.com/en/blog/how-chromes-pre-connect-breaks-haproxy-and-http
--
Andrew Anderson, Director of Development, Library and Information Resources Network, Inc.
http://www.lirn.net/ | http://www.twitter.com/LIRNnotes | http://www.facebook.com/LIRNnotes

Post by Paul Stainthorp
Hello all,
| “No data received”
I can’t see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.
I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn’t find a clear explanation or solution.
Has anyone else faced this problem with EZproxy-ed resources?
Many thanks,
Paul
Paul Stainthorp
Electronic Resources Librarian
Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom
tel:[phone]
http://library.lincoln.ac.uk/
The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.
The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.
Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.
The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Mark James Strang]

We are just getting ready to switch to ezproxy and we've seen this happen with just about all resources when patrons use chrome and the back arrow button. We just moved our test server to the the most recent ezproxy update. Early testing is encouraging that it solved the chrome back button issue.
Mark

On Sep 27, 2014 3:33 PM, Andrew Anderson <***@lirn.net> wrote:

It’s probably a variant of this:

http://www.copernica.com/en/blog/how-chromes-pre-connect-breaks-haproxy-and-http

--
Andrew Anderson, Director of Development, Library and Information Resources Network, Inc.
http://www.lirn.net/ | http://www.twitter.com/LIRNnotes | http://www.facebook.com/LIRNnotes

On Sep 23, 2014, at 9:36, Paul Stainthorp <***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>> wrote:

Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| “No data received”

I can’t see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn’t find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@lirn.net<mailto:***@lirn.net>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>


You are currently subscribed to ezproxy as: ***@bgsu.edu.
To unsubscribe, send request to ***@itec.suny.edu

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu

[Paul Stainthorp]

Hi all.

Thanks for all the suggestions as to the cause of this one. We've still not been able to find an easy solution that the user can follow, other than to temporarily switch to using another browser.

Thanks again,

Paul


From: Mark James Strang [mailto:***@bgsu.edu]
Sent: 27 September 2014 22:43
To: EZProxy discussion list
Subject: Re: [ezproxy] Chrome "No data received"


We are just getting ready to switch to ezproxy and we've seen this happen with just about all resources when patrons use chrome and the back arrow button. We just moved our test server to the the most recent ezproxy update. Early testing is encouraging that it solved the chrome back button issue.
Mark
On Sep 27, 2014 3:33 PM, Andrew Anderson <***@lirn.net<mailto:***@lirn.net>> wrote:

It's probably a variant of this:

http://www.copernica.com/en/blog/how-chromes-pre-connect-breaks-haproxy-and-http

--
Andrew Anderson, Director of Development, Library and Information Resources Network, Inc.
http://www.lirn.net/ | http://www.twitter.com/LIRNnotes | http://www.facebook.com/LIRNnotes

On Sep 23, 2014, at 9:36, Paul Stainthorp <***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>> wrote:


Hello all,

We are getting some users reporting that they see the following error when they hit one of our proxy-prefixed URLs using Google Chrome:

| "No data received"

I can't see anything in our EZproxy logs; as far as I can tell the user is not even getting as far as authenticating.

I can see from Googling that this is a sort-of-known Google Chrome problem, but I couldn't find a clear explanation or solution.

Has anyone else faced this problem with EZproxy-ed resources?

Many thanks,

Paul



Paul Stainthorp
Electronic Resources Librarian

Great Central Warehouse University Library
University of Lincoln
Brayford Pool
LINCOLN
LN6 7TS
United Kingdom

tel:[phone]
mailto:***@lincoln.ac.uk
http://library.lincoln.ac.uk/


The University of Lincoln, located in the heart of the city of Lincoln, has established an international reputation based on high student satisfaction, excellent graduate employment and world-class research.

The information in this e-mail and any attachments may be confidential. If you have received this email in error please notify the sender immediately and remove it from your system. Do not disclose the contents to another person or take copies.

Email is not secure and may contain viruses. The University of Lincoln makes every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions.

The University may monitor email traffic data and content in accordance with its policies and English law. Further information can be found at: http://www.lincoln.ac.uk/legal.

You are currently subscribed to ezproxy as: ***@lirn.net<mailto:***@lirn.net>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>


You are currently subscribed to ezproxy as: ***@bgsu.edu<mailto:***@bgsu.edu>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

You are currently subscribed to ezproxy as: ***@lincoln.ac.uk<mailto:***@lincoln.ac.uk>.
To unsubscribe, send request to ***@itec.suny.edu<mailto:***@itec.suny.edu>

---
You are currently subscribed to ezproxy as: gee-***@m.gmane.org.
To unsubscribe, send request to ***@itec.suny.edu